Job Descriptions

• Plan and provide an excellent customer experience for all interactions.
• Knowing our products inside and out to provide support to enquiries on promotions, products, and services through various channels.
• Assist in raising engagement levels between StemLife and customers through active promotions or calls.
• Identify and assess customers' needs to achieve satisfaction.
• Responding promptly to resolve customer complaints, feedback, and all difficult customer enquiries results in an increase in customer satisfaction and promotes customer retention.
• Responsible for the Mandarin or Cantonese market.
• Provide pre-sales support.
• Any other ad hoc duties that may be assigned by the line manager from time to time.

Job Requirements

• Minimum Certificate or Diploma in Mass Communication, Business Administration, or equivalent.
• Fresh graduates are encouraged to apply.
• 1-3 years’ working experience in customer service, sales support, or a call centre will be an advantage.
• Fluent in English and Bahasa Melayu (Mandarin and Cantonese speaking is an advantage).
• Must be proficient in MS Office, i.e., Word, Excel, and PowerPoint, and have client relationship management knowledge.