Requirement

• O Levels with at least 2 years of working experience in telemarketing (inbound and outbound calls), customer service or debt collection (in a call center environment)
• Highly independent and organized
• Team player with a positive attitude
• Good communication skills (verbal communication)
• Must be meticulous and possess sense of urgency

Description

• Handle inbound and outbound collection calls in a call center environment
• Communicate and explain breakdown of amount payable to customers in detail
• Negotiate with customers on repayment amount and payment dates, where applicable
• Provide customer service and enhance overall collections efficiency and delinquency rates
• Resolve customer issues and handle walk-in customers who wish to make payment
• Achieve monthly cash-collection targets set at beginning of each Financial Year
• Ensure payments are correctly allocated, to the appropriate accounts and against the appropriate invoices.